How To Enable hide.me VPN With Kaspersky Internet Security 2019?

Last modified: March 7, 2019

We’ve received a few complaints from our customers who have Kaspersky installed on their computer that they can’t connect to our service / our VPN client app hangs on disconnection. This is most likely due to Kaspersky is interrupting our VPN client app.

As a workaround, please try the steps below and see how you get on.

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STEP 1: Adding hide.me VPN client app into Kaspersky as a trusted application.

Launch Kaspersky and click o the Settings (cog wheel) icon at the bottom left.

Next, click on the Additional tab on the left and followed by Threats and Exclusions on the right.

Now, click on Specify trusted applications.

At the trusted applications screen, click on Add at the bottom right.

You will now be given with a list of applications to choose. If you scroll down the list, you should be able to see two files (names as per below) and you will need to add them.

C:\Program Files (x86)\hide.me VPN\hidemesvc.exe

C:\Program Files (x86)\hide.me VPN\hide.me.exe

Please note that you can only add one file at a time. To do so, click on the first file and choose Next.

In the exclusion settings, check on all the boxes as per the image below, ensure the status is Active and click on Add.

You may get the following warning screen for confirmation, click on Continue to proceed. Now, repeat the same process for the second file.

Restart your computer and try connecting to our VPN client again.

If you’re still having problems connecting or using our app, please proceed to step# 2 below.

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STEP 2: Disable Kaspersky’s SSL Scanning

Launch Kaspersky again and click on the Settings (cog wheel) icon at the bottom left.

Next, click on the Additional tab on the left followed by Network on the right side.

Now, click on Do not scan encrypted connections.

You may now get the following warning screen, just click on Continue.

Finally, Restart your computer and try connecting once again.

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