How To Enable Remote Access Connection Manager (RasMan)?

Last modified: March 19, 2019

Remote Access Connection Manager (RasMan) is a Windows service which manages virtual private network (VPN) connections from your computer to the Internet and if this service is disabled, our VPN client app will fail to start.

To enable RasMan service, please follow the steps below.

STEP 1: Getting Started

To begin with, press and hold the WinKey and R button on your keyboard and that will launch the Run window. Next type in services.msc and click on OK.

Note: You can also launch this window by typing Run in the search box at your taskbar

STEP 2: Accessing Microsoft Services

Scroll down to Remote Access Connection Manager and double click on it.

STEP 3: Changing RasMan Start-up type

At the start-up type, select Automatic from the drop down menu and click on Apply followed by OK button. Next, Restart your computer.

At this point, you should be able to launch our VPN client app and use it. If you’re still having problems, refer the guide below.

I can’t select the Start-up type as it’s greyed out?

Please ensure that you’re logged into your computer using an administrator account. Next, press and hold the WinKey and R button to launch the Run window.

Type cmd into the box and then press Ctrl+Shift+Enter to run the command as an administrator. In the Command Prompt box, type in the command below, press Enter on your keyboard and Restart your computer.

sc start rasman & sc config rasman start= auto

I am still getting error(s)?

Please repeat step #1 & 2 to access Microsoft Services and ensure the following dependency services of Remote Access Connection Manager (RasMan) and hide.me VPN are set to Automatic. Once you’ve enabled them, please Restart your computer.

1. Secure Socket Tunneling Protocol Service
2. Telephony
3. Plug and Play
4. Remote Procedure Call (RPC)
5. DCOM Server Process Launcher
6. RPC Endpoint Mapper
7. hide.me VPN Service

If you still can’t use our VPN Client app, please set up the VPN manually and the instructions can be found here.